Buzz-Shop.nl – 30-Day Return & Refund Policy

At Buzz-Shop.nl, we aim to ensure you’re always satisfied with your purchase. If you’re not completely happy, we make returns simple and transparent. We offer a 30-day return period.

How do returns work?

You can request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be in its original condition: unused, unworn, with tags attached, and in the original packaging.
• The return shipment must include proof of purchase or an invoice.
• When packing, use as little tape as possible to prevent damage to the packaging.
• After we receive your return, you will receive an email confirmation of receipt and an assessment of your return request within 2 business days.

Requesting a return

Send an email to info@buzz-shop.nl to submit your return request.
After approval, you will receive:

• A return label to send your parcel back free of charge.
• Instructions on how and where to drop off the parcel.

A return will be processed within a maximum of 14 days after receipt.

Important: Returns sent without prior approval cannot be processed.

Return address

All returns can be sent to:

Buzz-Shop.nl – Returns Department
Lorentzstraat 89
2665 JG Bleiswijk
The Netherlands

Return shipping costs

• Buzz-Shop.nl reimburses standard return shipping costs.
• For items subject to a bulky-item surcharge, only the standard shipping costs will be reimbursed.
• No administration or restocking fees are charged.

Damage and issues

Please check your order immediately upon receipt. If there is:

• Damage,
• A defect,
• Or an incorrect delivery,

contact us within 48 hours at info@buzz-shop.nl and include:

• Your order number,
• Clear photos of the item and the damage.

We will provide an appropriate solution as soon as possible, such as a replacement product or a refund.

Exceptions / Non-returnable items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, or plants),
• Personalized or custom-made products,
• Personal care products (e.g., cosmetics),
• Hazardous materials, flammable liquids, or gases,
• Discounted items and gift cards (“final sale”),
• Consumables such as fog fluid, bubble fluid, confetti, and streamers,
• Used devices in which liquids have been used (such as fog machines or hazers).

Not sure whether your item can be returned? Please contact us at info@buzz-shop.nl.

Exchanges

Would you prefer a different item?

• First return the received item via the standard return procedure.
• Then place a new order for the desired product.

This way, you’ll receive the new item as quickly as possible.

Refunds

After receiving your return:

• We inspect the item against the return conditions.
• Once approved, the purchase amount will be refunded to your original payment method within 3 business days.

Non-approved returns: If the item does not meet the return conditions, you will receive 75% of the purchase amount as a refund.

• For returns of items with a bulky-item surcharge, only the standard shipping rate will be credited.

Please note: Banks or credit card companies may take a few business days to process refunds. If you still haven’t received your refund after 15 business days, please contact us at info@buzz-shop.nl.

14-Day Right of Withdrawal (EU law)

In accordance with European legislation, you have the right to cancel or return your order within 14 days of receipt without giving a reason.

This also applies:

• Items must be unused, unworn, with original tags, and in the original packaging.
• Proof of purchase is required.

More information can be found in our Terms & Conditions.

Important documents

• View our full Privacy Policy.
• View the Terms & Conditions for all rights and obligations.

Contact

Do you have questions about returns, refunds, or anything else? Feel free to contact us:

📧 E-mail: info@buzz-shop.nl
📞 Phone: +31 (0)85 0805 078